Date: 2024-09-24
Conducted By: Alex Rodger
Question | Answer | Comment |
---|---|---|
Do desks open and close on time and are there enough? | YES | I am every Check-In, and make sure all Desks are open on time. |
Are company logos and branding correct? | YES | |
Priority passengers desks? | YES | Business Class Desk |
Are security questions displayed and drawn to passengers attention? | YES | These are put in place by the Airport Auth |
Are excess baggage collection procedures followed? | YES | |
If DCS used, which system is it? | YES | Altea |
If required, are unruly passengers procedures followed? | YES | |
Is cabin baggage viewed, weighed and tagged? | YES | |
Does baggage belt run without stoppages? | YES | |
Check-in equipment? | YES | |
Are the departure lounge FIDS and gate screens correct? | YES | |
Do boarding staff arrive at gate on time? | YES | 1 Staff Member leave the Check In 5 mins before closure time. |
Boarding procedure by priority (HIGH SR, PRM, economy, business, VIP etc.) | YES | |
Correct/Clear boarding announcements? | YES | |
Are there sufficient buses for remote departures? | YES | |
Are passports checked against boarding cards? (attention to different nationality) | YES | |
Are online check-in passengers hand baggage checked and tagged? | YES | |
Are Dangerous Goods notices provided by handling agent or airport authority displayed at: Check-in, Gates, Flight Desks? | YES | Provided by the Airport Auth |
Do agents ask/draw attention of customers to DG signs at check-in? | YES | Occasionally spot checks with Pax. |
Is the current version of the IATA DG manual held on station? | YES | |
Has the supervisor briefed the team? | YES | |
Was a pre-arrival FOD check performed? (FOD procedures) | YES | We have on the Ramp a FOD button and this must be activated by the Ramp Supervsor after he has done the FOD Check. |
Are vehicles (in use or otherwise) parked in designated areas? | YES | |
Is guidance mechanism in place, PAPA, Marshaller etc? | YES | |
Do personnel remain clear until anti-collision lights are off? | YES | |
Is aircraft suitably chocked? | YES | |
Is aircraft inspected for any ground damage prior to equipment being positioned on aircraft? If any damage noted, was the correct reporting procedure followed? | YES | |
Are vehicles positioned only after chocks in place? | YES | |
Prior to offloading commencing: were nets / ULDs correctly secured? | YES | |
If ULDs unserviceable, were correct reporting processes followed? | YES | We seldom at our station have Wide Bodied A/C operating the route. |
Were upper load limits adhered to? | YES | We had one incident where the Loaded Staff loaded above the line. |
Was cargo checked to ensure hold floor limits not exceeded? | YES | |
Was every hold opened and checked? | YES | |
Responsible for passenger marshalling? | YES | |
Dangerous goods? | YES | |
Cargo? | YES | |
Wheelchairs? | YES | |
Does aircraft load match loadsheet? | YES | I check every loading Instruction and Loadsheet. As I do the Ramp Agent myself. |
Are steps correctly positioned (no contact)? | YES | |
Do those vehicles requiring a banksman have one? | YES | |
Does the air bridge operator have a license? | YES | All Staff areTested every year by the Airport Auth. |
Are wing/engine safety cones used? | YES | |
Are passengers protected from hazards if walking on the ramp? | YES | |
Are baggage belt and hi-loader safety rails deployed? | YES | |
Do staff avoid walking on moving baggage belts? | YES | |
Does the parking area have adequate markings and lighting? | YES | |
Do personnel make use of PPE? | YES | |
Are vehicles driven in a safe manner around the aircraft? (brake check etc.) | YES | |
Are vehicles switched off (or chocked) when not in use? | YES | |
Is baggage kept in sight/attended prior to loading? | YES | |
Are nets kept in holds at all times and secured for departure? | YES | |
If any nets noted as faulty, were they reported to crew? | YES | And also I send a Report to Baku Ground Ops. |
Are all ULDs fit for use, with nets/curtains fastened correctly? | YES | |
Is any FOD generated by the turnaround removed before departure? | YES | |
Do reversing vehicles use a banksman? | YES | |
Does engineer, or other, carry out visual door/panel check? | YES | Ramp Supervisor/Station Manager AZAL |
Are all vehicles (airbridge) removed and correctly parked? | YES | |
Is a pre-departure walk around performed? | YES | |
If a headset is used for flight deck comms, who operates it? | YES | The Loading Supervisor when he is carrying out Tow Bar Push Back. Otherwise when we have a Towbarless Push Back, then this is carried out by the driver. |
If hand signals are used, are they clean and understood by all? | YES | |
Is the hold baggage manifest signed and completed before pushback? | YES | |
Is hearing protection worn? | YES | |
Are hi-viz vests worn? | YES | |
Are gloves and protective footwear worn? | YES | |
Are there any fluid leaks on the ground? | NO | |
Is the service carried out by handling agent or 3rd party, if so, who? | YES | This is carried out by our Ground Handling Company WISAG. |
Do cleaners arrive in good time? | YES | |
Are number of cleaners adequate, or as SHGA/SLA? | YES | |
Are correct specifications followed? | YES | |
Does cleaning company provide necessary means for waste recycling? | YES | |
Were they present throughout the turnaround? | YES | |
Did they drive GSE? | NO | |
Did they have good communication with the crew? | YES | |
Was all flight paperwork presented to crew in good time? | YES | I present the Paperwork to the Crew, as we do the computerized Loadsheet from the ALTEA System. |
Is the fuel truck positioned correctly, with a clear exit path? | YES | |
Is the bonding cable used correctly throughout fueling? | YES | |
Is the dead mans handle used correctly whilst fuel is delivered? | YES | |
For hydrant operations, are warning flags or light in use? | YES | |
If fueling with pax on board, an airline rules followed? | YES | If required |
Is the loadsheet layout compliant with AZAL requirements? | YES | I do the loadsheet. |
Is CG (center of gravity) envelope within limits? | YES | |
Do all deadloads comply with regulations? | YES | |
Is the load distribution data / LIR correct & signed? | YES | I check all loading myself |
Is the fuel data correct? | YES | I check all myself |
Is loading planned in accordance with airline guidelines? | YES | |
Is a hard copy LIR completed and supplied to the loading team? | YES | |
Comms between planning and aircraft to confirm final load? | YES | |
Are LMCs within limits? | YES | |
Are any changes fed back to load planning? | YES | |
Are PNL reports received – before 48 hours? | YES | |
Are flight plans received from OCC? | YES | |
Are required messages being received from up route station (MVT/LDM/CPM/PSM/PTM etc)? | YES | |
Does the station transmit the MVT AA (actual arrival) immediately? | YES | |
Loadsheet signed by captain and dispatcher? | YES | |
LIR: annotated, signed and matches info on loadsheet? | YES | |
Baggage manifest? | YES | |
PNL, pax info lists etc? | YES | |
Inbound/outbound SITA messages (MVT/LDM/CPM/PSM/PTM)? | YES | |
Operational flight plan (optional)? | YES | If required |
NOTOC (if applicable)? | YES | If we have DGR on board. |
Copy of AWB? | YES |