Date: 2024-11-09
Conducted By: Erdem Akpınar
Question | Answer | Comment |
---|---|---|
Do desks open and close on time and are there enough? | YES | |
Are company logos and branding correct? | YES | |
Priority passengers desks? | YES | |
Are security questions displayed and drawn to passengers attention? | YES | |
Are excess baggage collection procedures followed? | YES | |
If DCS used, which system is it? | YES | Amadeus Altea |
Is cabin baggage viewed, weighed and tagged? | YES | |
Does baggage belt run without stoppages? | YES | |
Are the departure lounge FIDS and gate screens correct? | YES | |
Do boarding staff arrive at gate on time? | YES | |
Are passports checked against boarding cards? (attention to different nationality) | YES | |
Are online check-in passengers hand baggage checked and tagged? | YES | |
Do agents ask/draw attention of customers to DG signs at check-in? | YES | |
Was a pre-arrival FOD check performed? (FOD procedures) | YES | |
Is aircraft suitably chocked? | YES | |
Cargo? | NO | |
Does the air bridge operator have a license? | YES | |
Are wing/engine safety cones used? | YES | |
Are vehicles switched off (or chocked) when not in use? | YES | |
Are all vehicles (airbridge) removed and correctly parked? | YES | |
Are gloves and protective footwear worn? | YES | |
Is the service carried out by handling agent or 3rd party, if so, who? | YES | Celebi Ground Handling |
Is CG (center of gravity) envelope within limits? | YES |