Date: 2025-01-04
Conducted By: Ruslan Novruzov
Question | Answer | Comment |
---|---|---|
Do desks open and close on time and are there enough? | YES | |
Are company logos and branding correct? | YES | |
Priority passengers desks? | YES | |
Are security questions displayed and drawn to passengers attention? | YES | |
Are excess baggage collection procedures followed? | YES | |
If DCS used, which system is it? | YES | Amadeus |
If required, are unruly passengers procedures followed? | YES | |
Is cabin baggage viewed, weighed and tagged? | YES | |
Does baggage belt run without stoppages? | YES | |
Check-in equipment? | YES | |
Are the departure lounge FIDS and gate screens correct? | YES | |
Do boarding staff arrive at gate on time? | YES | |
Boarding procedure by priority (HIGH SR, PRM, economy, business, VIP etc.) | YES | |
Correct/Clear boarding announcements? | YES | |
Are there sufficient buses for remote departures? | YES | |
Are passports checked against boarding cards? (attention to different nationality) | YES | |
Are online check-in passengers hand baggage checked and tagged? | YES | |
Are Dangerous Goods notices provided by handling agent or airport authority displayed at: Check-in, Gates, Flight Desks? | YES | |
Do agents ask/draw attention of customers to DG signs at check-in? | YES | |
Is the current version of the IATA DG manual held on station? | YES |