| Category | Description | Total | Percentage |
|---|---|---|---|
| Delay | Issues related to flight delays and timing problems. | 20 | 11.5% |
| Customer service | Complaints and feedback about customer service and support. | 29 | 16.7% |
| Baggage | Concerns regarding baggage handling, missing or lost items. | 21 | 12.1% |
| Pricing | Complaints about pricing, refund issues, and perceived high costs. | 42 | 24.1% |
| In flight experience | Feedback on in-flight amenities such as food, entertainment, and comfort. | 13 | 7.5% |
| Seating | Issues related to seat comfort, legroom, and seat arrangements. | 24 | 13.8% |
| Information | Requests for information, updates, and general communications. | 25 | 14.4% |